Office 365 Partner

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Office 365 Partner Support Phone Number
Office 365 Partner
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Note This feature is available only to Microsoft Cloud Partners who are certified to offer delegated administration.

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Note This feature is available only to Microsoft Cloud Partners who are certified to offer delegated administration.

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Note This article applies only to Office 365 operated by 21Vianet in China. This feature is available only to Office 365 operated by 21Vianet partners who are certified to offer delegated administration.

When you administer an organization’s account on behalf of a client, you’re providing delegated administration. As a delegated administrator, you can perform tasks such as adding users, resetting passwords, and adding domains.

Before you can start administering a client's account, the client must authorize you as a delegated administrator. To get client approval, you first send them an offer for delegated administration, which you can include with a trial invitation or purchase offer. You can also offer delegated administration to your client at a later time.

For more information about creating trial invitations, see Create a trial invitation. For more information about creating a purchase offer, see Create a purchase offer.

Use this procedure if you want to offer delegated administration at a later time.

Send a delegated administration offer

If you manage 100 or more clients, navigate to Partner overview > Send delegated administration offers.
If you manage fewer than 100 clients, navigate to Build your business > delegate admin offer.
Copy the information and offer URL for the delegated administration, and then paste it into a customized email, document, or webpage.
Send the offer to your client.

This offer isn’t client-specific; you can reuse this offer for multiple clients.

Office 365 Partner Link

When your client receives your offer, the message contains a link that they can follow to grant you delegated administration privileges. If the client accepts your offer, you receive an email with their response. When you’re authorized as a delegated administrator, you can then access the client’s account and administer their services on their behalf.

Note: Delegated access to Mobile Device Management for Office 365 is not supported.

Assign permissions for delegated administration

As a partner, you have your own account with Microsoft 365, which includes your organization’s user accounts. You can give a user in your own organization the permissions to act as a delegated administrator on behalf of your clients; however, until the client grants delegated administration privileges, you won’t be able to access their organization. For more information, see Add, change, or delete a subscription advisor partner.

As a partner, you have your own account with Office 365 operated by 21Vianet, which includes your organization’s user accounts. You can give a user in your own organization the permissions to act as a delegated administrator on behalf of your clients; however, until the client grants delegated administration privileges, you won’t be able to access their organization.

Go to Dashboard > Users > Active Users.
Select the user, click Edit, and then click Settings.
On the Settings tab, under Assign administrative access to companies you support, click Yes to allow the user to create trial invitations and purchase offers on the Partner overview page.
Choose the appropriate role, and then click Save.
- Full administration: This role has the same privileges as the global admin role for the companies you support
- Limited administration: This role has the same privileges as the password admin role for the companies you support.

For more information about admin roles and permissions, see Assigning admin roles.

Office 365 Partner Support Phone Number

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Office 365 Partner

As an admin, you can work with a partner to purchase, activate, and renew Microsoft 365 subscriptions through a Microsoft Open Volume Licensing program.

Not sure if Open Volume Licensing is for you? Check out the Microsoft Open Programs overview.

Find a new partner or reseller

If you're ready to buy or renew Microsoft 365 through Open Volume Licensing, or you simply want more information about working with a partner, choose an option below.

Find contact information for a partner you've worked with in the past

Note

In some cases, you can find information in the Microsoft 365 admin center for partners you've worked with in the past. Keep in mind that this information may be out of date. As a best practice, we recommend contacting the person or department responsible for purchasing in your organization to find out which partner you should work with.

Get partner info in the admin center

In the admin center, go to the Settings > Partner relationships page.
If you have a partner, the partner's name and relationship to your organization will be listed here. To view partner contact information (phone number and email address), select the partner name.

Office 365 Partner Center

More resources

For Microsoft partners